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Thread: When Video Game PR Goes Wrong

  1. #1
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    Exclamation When Video Game PR Goes Wrong

    Paul Christoforo Insults Customers, PAX



    Nothing but drama today on Twitter and Major Media Gaming Sites, as Ocean Marketing goes down the wrong road in explaining to customers why their new Playstation Avenger Controller was not available!

    Great Product, Some Early Pre-Orders Before Release, Some Customers Planning Holiday Gifts, A Few Shipping Delays, So Time Now for Some Good PR!

    PAUL WAS THE WRONG MAN FOR THE JOB!

    What all started as simple E-Mail from 'upset customers', asking for the new 'shipping dates', turned into a total PR failure, with a good company with solid product going down in 'flamewar' that got major media sites involved as WRONG MAN FOR JOB continue to burn all his bridges by playing the 'name-dropping card' which made his failure at PR even worse!

    The Gist:

    Paul Christoforo is the president of Ocean Marketing, the PR company currently representing the Avenger Controller series that lets players press a lot of buttons without moving their thumbs from the analog sticks.

    A customer named Dave becomes frustrated as he gets a lack of updates regarding his new peripheral, the shipment date is changed several times, and Dave pretty much has to babysit the company in order to receive his product.

    Here are a few excerpts:

    Paul Christoforo of Ocean Marketing (to be referred to as Paul from here on)
    To: Dave, a customer

    "You placed a pre order just like any software title the gets a date moved due to the tweaks and bugs not being worked out and GameStop or any other place holds your cash and im sure you don't complain to activision or epic games so put on your big boy hat and wait it out like everyone else."

    "Welcome to the Internet ? Son Im 38 I wwebsite as on the internet when you were a sperm in your daddys balls and before it was the internet, thanks for the welcome to message wurd up."

    The stench of arrogance in this message from Paul to Penny Arcade's artist, Mike Krahulik, is enough to kill a legion of cows:

    "OK Mike whatever you say lol , are you sure hour not in Boston I spoke to the person who ran the show in Boston last year. If you let some little kid influence you over a pre order then we don't want to be a your show ,Ill be on the floor anyway so come find me , I'm born and raised in Boston I know the people who run the city inside and out watch the way you talk to people you never know who they know it's a small industry and everyone knows everyone. Your acting like a douchbag not that it matters pax east pax west , e3 , CES , Gamer Con , SSXW ,Comic Con, Germany I'm all over the place. If we want to be there we will be there with industry badges or with a booth you think I can't team up with turtle beach , Callibur or Koy Christmas , I can't get Kevin Kelly to pull some strings or G4 , Paul Eibler Ex CEO of take 2 , Rich Larocco Konami , Cliff Blizinski Epic who were working with on a gears version , Activision who were working with on a MW3 and Spider man Bundle , The Convention Center Owners themselves , Mayor of Boston come on Bud you run a show that's all you do and lease a center in Cities you have no pull in its all about who you know not what you do. I'll see space where ever I want , with who I want when I want and where I want so many ways around you and so many connections in this industry its silly. Anyway , I have no issue with you Sean Buckley Engadget, Scott Lowe IGN and the list goes on and on. Little kids unhappy with a PRE ORDER starting trouble and you email that to us , he's a customer unless you're his boyfriend then you should side with the company not the customer. Be Careful"

    "Your spamming me you're not on a mailing list you idiot ! You sent me an email remember . Make sure you stir up a lot of controversy about us the more the better we needed some drama gets good blood flow going about the new product launch . Your sites amateur at best my son could put together a better site than yours and you run PAX ??[/B] Wow , Ill put my marketing team on a smear campaign of you and your site and your emails , I have about 125 dedicated people to run PR , Blogs , Articles , Videos you have no clue who I am . Thanks again"

    Paul also does some name-dropping to Dave, cuz he's the shizzle mac drizzle of the internetz.

    "LOL Thanks for the Free PR I know the Editor N Chief of Kotaku , IGN , Engadget I'll be meeting them at CES."
    That is basically enough 'bad PR flame fire' to cause a complete nuclear meltdown of any company, you can read more ongoing 'drama' at the source links below!

    NEWS SOURCES: PS3 Avenger Controller (via) Amazon and Bad Company PR (via) Nerd Reactor and Just Wow (via) Penny Arcade

    Many thanks to old friend of mine for this 'drama news story'!
    -=( GaryOPA your friendly http://www.MAXCONSOLE.com v2.0 Admin )=-

  2. #2
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    lol maybe your old friend should have kept you up to date

    Hey Mike,

    I just wanted to apologize for the way our emails progressed I didn’t know how big your site was and I really didn’t believe you ran Pax , So for what’s its worth I am very sorry. Your post has obviously made my life very difficult and I have not slept yet dealing with all the spam and personal information intrusion as well as my family being smeared on the internet.

    If you can please accept my apology and anything you can do to help if not me my son and wife please do. I have apologized to Dave and apologized to you what else can I do please tell me so I can make things good. I obviously care or I would not be emailing you.

    so, he's so sorry that he got called out on his asshatery and its blown up in his face, guess it wouldnt have mattered if it had just been a normal person he was dealing with rather than someone from PA.

    i love how he goes on about knowing the EiC of kotaku in his email, my guess is that he doesnt quite know him well enough since its pretty clear on who's side kotaku has come down on with 3 (so far) posts on the subject.


    you might also want to read the link below since its got some very interesting details they dug up on this guy.

    http://kotaku.com/5871400/cut-paul-o...-has-roid-rage

    edit: oops, seems most of their website is currently not operational other than the homepage which may well change soon




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  3. #3
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    another update.

    [removed as it was a fake account]

    another site for recommended reading about this guy is another previous customers blog on the subject (with more emails)

    http://www.natesnetwork.com/Poor-customer-service




    Democracy is when 2 wolves and a sheep meet
    to decide who is for dinner.
    Liberty is when the sheep has a gun.

    I <3 Anne Robinson <3



    Welcome to maxconsole, where spammers get banned (at last)

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    Taken from the dooches website:

    We help you to displace or remove the negative search engine results and listings about your organization or company. We use an effective lineup of techniques to dilute and eliminate the search engine results about you that are negative.

    he's got some work on his hands! I love it when assholes screw things up all by themselves , I hate to see people fail or suffer but I hate bullies even more so if your reading this numbnuts, HA HA! I hope your "company" fails.

  5. #5
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    Quote Originally Posted by sm0kie View Post
    Taken from the dooches website:

    We help you to displace or remove the negative search engine results and listings about your organization or company. We use an effective lineup of techniques to dilute and eliminate the search engine results about you that are negative.

    he's got some work on his hands! I love it when assholes screw things up all by themselves , I hate to see people fail or suffer but I hate bullies even more so if your reading this numbnuts, HA HA! I hope your "company" fails.
    there are certain websites that are harder than others to dilute, like the superior court of california

    http://courtindex.sdcourt.ca.gov/CIS...=NC&applcode=D

    ooops




    Democracy is when 2 wolves and a sheep meet
    to decide who is for dinner.
    Liberty is when the sheep has a gun.

    I <3 Anne Robinson <3



    Welcome to maxconsole, where spammers get banned (at last)

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    Quote Originally Posted by billysastard View Post
    there are certain websites that are harder than others to dilute, like the superior court of california

    http://courtindex.sdcourt.ca.gov/CIS...=NC&applcode=D

    ooops
    So this guy beats his wife to? Who wants this strange looking controller anyways when has any of these things taken off the controllers are fine leave them alone.
    I just read this was made for some kid i guess who couldn't use regular game controls that's pretty cool
    Last edited by SLAYERPSP; 12-28-2011 at 12:27 PM.

  7. #7
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    Quote Originally Posted by billysastard View Post
    there are certain websites that are harder than others to dilute, like the superior court of california

    http://courtindex.sdcourt.ca.gov/CIS...=NC&applcode=D

    ooops

    You will get a kick out of this one.... lol

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