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Thread: Apple facing potential suspension of Italian sales

  1. #1
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    Exclamation Apple facing potential suspension of Italian sales

    Due to warranty problems



    Apple is not following the 2-years warranty period that the EU-Laws require and now the company is having problems in Italy

    If you are European you should know, that one of the EU Laws regarding all electronic products sold in the continent warranty must be for at least 2 years. Apple is a long-time company that tricks and use bad tactics to sell extended warranty periods (AppleCare anyone?) while not necessary and refusing (sometimes) to accept EU laws and triying to impose theirs.

    Now, Italian government is playing hard with the Cupertine company and could stop the company for selling products in the country until they decide to follow the EU laws.

    According to Macrumors:

    Late last year, Apple was fined $1.2 million by Italian regulators over warranty-related issues, with Apple being cited for not adequately disclosing standard two-year warranties required to be offered with new products sold in the country.

    Following the ruling, Apple temporarily added disclosures to its Italian online store even as it was appealing the decision. Apple officially lost its appeal earlier this year, with the company being required to pay the previously-assessed fine.

    Reuters now reports that Italian regulators remain concerned about Apple's sales and marketing tactics and are considering additional fines and an eventual temporary ban on Apple's ability to sell products in the country as further sanctions.

    The AGCM said in its monthly bulletin that Apple was continuing to adopt unfair commercial practices in Italy and noted this could eventually lead to the closure of its Italian operations for up to 30 days.

    The U.S. group has 30 days to respond.

    The AGCM alleges that information provided by Apple about an extra guarantee scheme encourages customers to buy the service without clearly explaining that the company is obliged to offer a two-year free warranty, the source said.

    Italy is not the only country where Apple is facing criticism over its warranty policies. Earlier this year, consumer groups in eleven European Union countries filed letters of complaint with their respective regulatory agencies asking them to take action against Apple's misleading warranty sales tactics in light of the EU's requirement for a standard two-year warranty. The company clarified the differences between EU protection and Apple's warranty policies, but concerns about its disclosures apparently still remain.
    Some companies must learn the hard-way that they can't takeover laws to protect customers and do what they want.

    NEWS SOURCE: Apple facing potential suspension of italian sales amid warranty concerns (via) MacRumors

    Our thanks to 'Kaos2K' for this news item!
    -=( GaryOPA your friendly http://www.MAXCONSOLE.com v2.0 Admin )=-

  2. #2
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    For a time a good thing in Italy.


  3. #3
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    Apple is damn sneaky as usual.. Selling warranty which you already have.

    I hope they lose a more and more lawsuits, because they are suing others for nothing themselves.

    Apple is as customer friendly as Sony.

    Microsoft does have an awesome warranty system, where they come to the door and pickup you 360 and return it for free. MS do not f**k with the warranty either.

    Sony is very arrogant, and its damn hard to get a PS3 fixed on warranty even with warranty.
    Last edited by Battlefield; 07-03-2012 at 01:03 PM.
    Why is so many people defending EA, when they are a shit company with yearly shovelware? They even won a prize for it twice.
    -
    Its 10 years now in 2013 since i joined Maxconsole.
    -

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