Konami offers free game exchanges to Silent Hill HD Xbox 360 buyers

[garyopa]

For those Americans mad at the buggy HD Collection.



The Silent Hill HD patch won't arrive to Xbox 360, so that's why Konami decided to offer a free game exchange by way of recompense.
Currently only available in America.

As you may know, the Xbox 360 version of Silent Hill HD Collection won't be patched, so that's why Konami has begun an exchange program for all the angry American buyers out there.

This offer only applies to copies bought before August 8 from "recognized retailers", and allows customers to return their copy of the game in exchange for a select title.

The transaction must be insitgated before October 7 for the offer to remain valid and you need you receipt, of course.

Here's the official post at the Konami's Silent Hill Facebook page:

Attention Silent Hill fans:

If you purchased Silent Hill HD Collection for the Xbox 360 new and from a recognized retailer, and still have the original receipt, please send your receipt to Konami Customer Service for verification and further details on how to exchange your product. This offer is only valid for Silent Hill HD Collection (XBOX 360 version) games purchased on or before 08.08.2012. All requests must be made in writing and submitted on or before 10.07.2012 and is subject to availability. Any inquiries received after this date will not fall under this exchange program. This offer valid for purchases made in North and South America.

Note: The patch for Silent Hill: Downpour for both Xbox 360 and PlayStation 3 is still currently in development and scheduled for release at a later date.

And, these are the games available:

Nintendo DS

- BEYBLADE: METAL FUSION (Hudson)
- BEYBLADE: METAL MASTERS (Hudson)
- Deca Sports (Hudson)
- Yu-Gi-Oh! World Championship 2007
- Yu-Gi-Oh! 5D’s World Championship 2011 Over the Nexus
- 3DS Pro Evolution Soccer 2011 3DS (PES 2011)
- Pro Evolution Soccer 2012 3DS (PES 2012)
- Frogger 3DS
- Doctor Lautrec and the Forgotten Knights
- Metal Gear Solid 3DS
- Nikolis Pencil Puzzle
- Deca Sports Freedom

Nintendo Wii

- BEYBLADE: METAL FUSION (Hudson)
- Castlevania Judgment
- Dance Dance Revolution (2010)
- Dance Dance Revolution II (2011)
- Dance Dance Revolution II (2011) Bundle
- Dance Dance Revolution Hottest Party 2
- Deca Sports (Hudson)
- Deca Sports 2 (Hudson)
- Deca Sports 3 (Hudson)
- Def Jam Rapstar
- Dewy’s Adventure
- Fishing Master (Hudson)
- Karaoke Revolution Glee
- Karaoke Revolution Glee vol. 2
- Karaoke Revolution Glee vol. 3
- Marble Saga Kororinpa (Hudson)
- Pro Evolution Soccer 2008 (PES 2008)
- Pro Evolution Soccer 2012 (PES 2012)
- Rooms: The Main Building (Hudson)
- The Cages: Pro Style Batting Practice
- Wing Island (Hudson)
- Yu-Gi-Oh 5D’s: Wheelie Breakers

PlayStation 2

- Contra: Shattered Soldier
- Frogger: The Great Quest
- Karaoke Revolution Party
- Metal Gear Solid 2: Sons of Liberty
- Metal Gear Solid 2 Substance
- Metal Gear Solid Essential Collection
- Silent Hill: Shattered Memories
- SLAI: Steel Lancer Arena International
- Suikoden III
- Teenage Mutant Ninja Turtles
- Yu Gi Oh! Duelists of the Roses

PlayStation 3

- Birds of Steel
- Blades of Time
- Castlevania Lords of Shadow
- Castlevania Lords of Shadow LE
- Dance Dance Revolution (2010) Bundle
- Hellboy The Science of Evil
- Karaoke Revolution Bundle (2009) Bundle
- Lucha Libre AAA Heroes Del Ring
- Metal Gear Solid HD
- Metal Gear Solid 4: Guns of the Patriots (MGS4)
- Neverdead
- Pro Evolution Soccer 2009 (PES 2009)
- Pro Evolution Soccer 2011 (PES 2011)
- Pro Evolution Soccer 2012 (PES 2012)
- Silent Hill HD
- Silent Hill Downpour

PSP

- Metal Gear Solid Portable Ops Plus
- Metal Gear Solid Peace Walker
- Pro Evolution Soccer 2012
- Rengoku
- Yu-Gi-Oh! GX Tag Force 5

Xbox 360

- Adrenalin Misfits
- Birds of Steel
- Blades of Time
- Castlevania Lords of Shadow
- Dance Masters (Kinect)
- DDR Universe 3 bundle
- DDR (2010) Bundle
- Deca Sports Freedom (Kinect)
- Jimmy Johnson
- Karaoke Revolution (2009) Bundle
- KR Glee vol. 3
- Lucha Libre AAA Heroes Del Ring
- Metal Gear Solid HD
- Neverdead
- Otomedius Excellent
- Otomedius Excellent LE
- Pro Evolution Soccer 2011 (Latin America – 30101 )
- Pro Evolution Soccer 2011 (Canada/US)
- Pro Evolution Soccer 2012 (Latin America – 30126)
- Pro Evolution Soccer 2012 (Canada/US)
- Rock Revolution
- Rumble Roses
- Silent Hill Downpour

Xbox

- AirForce Delta Storm
- Bloody Roar Extreme
- Castlevania: Curse of Darkness
- DDR Ultramix
- DDR Ultramix 2
- DDR Ultramix 3 bundle
- DDR Ultramix 4 bundle
- ESPN International Sports 2002
- Frogger Beyond
- Karaoke Revolution Party Game
- King Arthur
- Konami Classics vol1
- Konami Classics vol2
- Metal Gear Solid 2 Substance
- Silent Hill 2: Restless Dreams
- Teenage Mutant Ninja Turtles
- Teenage Mutant Ninja Turtles 2
- TMNT Nightmare
- Whiteout
- Winning Eleven 9
- WTA Tour Tennis
- Xiaolin Showdown

So, what do you think of this move?

NEWS SOURCE #1: Konami offers exchanges on Silent Hill HD for Xbox 360 (via) Gematsu
NEWS SOURCE #2: Konami giving games to Silent Hill HD Xbox 360 buyers (via) Destructoid

Our thanks to 'Gauss' for this news item!

[billysastard]

i love the idea that anyone with a p3 would swap this game for a free copy of silent hill hd collection.

[DEDDOA]

Seems like a half arse gesture to cover their own backs, an exchange won't cost them anything in real terms, tho a full refund would and it's the full refund that should be the primary option with an exchange just being an additional option. If they were made to give a refund instead I bet you can guarantee that the patch would hit XBL in next to no time.

[Diztructor]

i love the idea that anyone with a p3 would swap this game for a free copy of silent hill hd collection.

?? someone will trade in silent hill hd for the ps3 for a 360 version?? why?? the ps3 version got the patch so it would seem pointless.

[billysastard]

?? someone will trade in silent hill hd for the ps3 for a 360 version?? why?? the ps3 version got the patch so it would seem pointless.

good point, ignore me, i was being dumb, actually thats a good idea, i was thinking it was both versions being traded in as faulty forgetting they fixed the ps3 version.

[tech3475]

Seems like a half arse gesture to cover their own backs, an exchange won't cost them anything in real terms, tho a full refund would and it's the full refund that should be the primary option with an exchange just being an additional option. If they were made to give a refund instead I bet you can guarantee that the patch would hit XBL in next to no time.

Yes and No, IIRC MS employ a limit on the size of the patches, the only workaround I can think of is either they beg to MS or they make a patch which allows them to release the real fix via the marketplace (again subject to MS's policy).

I wonder if the only real reason they're doing this is a fear of being sued, wouldn't surprise me if their next game includes an EULA banning class action lawsuits.

Still, I wonder if UK customers could still get something though one of our laws?

[billysastard]

Still, I wonder if UK customers could still get something though one of our laws?

indeed you can, use the same law that entitled every new ps3 phat buyer to a refund / compensation when they illegally removed the other os feature, you must claim against the store you purchased the NEW game from with your receipt under the sale of goods act (as amended), if the store wont help contact trading standards.