I am trying to get big blue menu installed so I can update my official firmware to 9.2 to update my gateway card from 3.4 to 3.7. However it keeps getting suck on the loading screen, the 3ds file, the CIA file has not been download onto the card for the obvious reason that the 3ds file is not loading either. :S My firmware version is 7.1 and it's on the old 3ds. Any help will be appreciated. If it is not possible how on earth do you update my 3ds to 9.2 without using big blue menu are there alternative programs that allow me to do an firmware update? If so could you explain them to me, to remind you they would have to be .3ds files since obviously big blue menu is not loading.