Maxlander not recognized

When I plug the maxlander into a computer it never shows up as a USB device or is recognized by the software. I have tried multiple computers (3) / operating systems (Windows 7 and OSX) just to test but nothing happens. The software just sits there asking me to connect the portal. The blue light slowly comes on but nothing ever happens.

 

rory is right, if you saw the blue light slowly come on but no token on the maxlander, please contact to the seller for replacement, it's faulty.

 

I did try different cords and it still did the same thing. I sent an email with my order info to [email protected] who I bought it from. Hopefully I will hear back.

thanks again

 

hi
i have the same problem, and also mailed to the [email protected]
Bought it on nfcgm.com but same mail adres
in 12 hours they wil reply ?
but still no answer
hope to get an answer soon

 

hi
here the same problem
also mailed [email protected]
support on nfcgm.com were i buy it
response in 12 hours?
i hope i get an answer soon:black-eyed:
hopefully after the weekend

 

Hi guys, I've exactly the same problem of radio135 and snucko... have you recieve same reply from a seller?
Same tool/trick for reset the device or... recieve a new Maxlander?
Thank you for the help

 

Here's what ended up happening. I reached out to them and they had me return my unit. After they got my broken one they sent me a new unit and it works perfectly now. I would suggest you reach out to them with your order number and they will work with you to take care of it.

 

Thx Snucko, I'working in this way...
Now I hope in a fast resolution, but waht about your feeling about device?
I'm really excited to use it

 

I really enjoy it, once I got the replacement it works great. If you are like me you now want to buy a bunch more tokens

 

I too have the exact same issue with one of my portals. I've contacted the manufacturers via their online contact form, as well as, their e-mail directly; however, I yet to see a response. It's been about a week now with no reply.

 

Ah ah, thx Snucko for your reply.
I hope to fix my problem, I've send it in these days and now... I'm just waiting...

 

Still waiting for mine to get here but they have it at the factory they told me but all in all wish the turn around time was quicker for getting a replacement portal.

 

I've write many e-mail after my expedition... and I NEVER recieve an answer!!!
I'm starting to think about a BIG FRAUD :-(
No answer... no info at all...

I'LL NOT RECCOMEND TO BUY THIS DEVICE!!!

 

Yeah sorry to hear that afraid of it being the same case for me as well. Hard lesson to learn sadly and I don't think they are worried at this moment and their other product launching to focus on that and throw the MaxLander by the way side.

Just wish I would of known more about the return policy before I bought the device.

 

Hi Guys,

If you have any problem about no respond for faulty return/order, please PM me with all information (order number. date...etc), I will try to contact to Team Maxlander to fix the matter.

For your information, team maxlander doesn't own the resellers including maxlander.net.

Maxiam

 

Hi Maxiam,
I send to you every information:

* orginal order e-mail
* order's details
* address used for my expedition
* data of recieveing and expedition

Please help me
Thank you

P.S.
Originally I was really exicited for this device and I have think to make a video tutorial in italian and german for enlarge the market of this device but now... :-(

 

Hi aaarone,

They should contact to you for return shipping information.

Maxiam

 

Thank you Maxiam, I'll wait...

 

Hey my Maxlander arrived today - I got the same problem
the device just blinks slowly in blue - the software says "please connect Portal"