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Maxlander not recognized

Discussion in 'Official 'MaxLander' Support Forum' started by snucko, Sep 23, 2015.

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    XiT13

    XiT13 Loyal Member

    Joined:
    Jan 14, 2016
    I finally received a response back early January, and had shipped off my broken maxlander to them in China early January as well.
    I still haven't received word about if they actually received it, repaired it/replaced it, or have shipped it back to me.

    I assume it's never going to get repaired.
    I just wish there was better communication from their sales/support staff.

    Considered it a write-off, I probably will never see it again.
     
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    Maxiam

    Maxiam Maxconsole Forum Sponsor Loyal Member

    Joined:
    Jul 12, 2015
    Home Page:
    http://www.maxlander.com
    I forwarded your message to them, you should get respond from them soon.

    Maxiam
     
    XiT13 likes this.
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    XiT13

    XiT13 Loyal Member

    Joined:
    Jan 14, 2016
    Thanks Maxiam!
    Still no response, as the norm.

    Hopefully something ... anything ... would be nice.
    It's been 4 months now since I shipped off my faulty Maxlander Portal to China for a replacement/fix.
     
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    XiT13

    XiT13 Loyal Member

    Joined:
    Jan 14, 2016
    After several months, I finally received my replacement Maxlander Portal.
    Plugged it in, and it works as it's supposed to.
    I thought I would never see the day.
    I still never received any communication from their support.
    Glad it worked out in the long run.
    Keep up hope for anyone else that shipped theirs off.
     
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    Snikeman

    Snikeman Loyal Member

    Joined:
    Aug 2, 2016
    I have the same problem!
    I am really disappointed. Ordered from aliexpress (was linked in retailers list on maxlander.net) and i hope i have success getting a new one.
    i just wonder why i cant find it on device manager to deinstall drivers.....
     
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    pk24

    pk24 Loyal Member

    Joined:
    Nov 8, 2016
    Yeah same issue also , bought last weekend of modchip83 , arrived today , light just comes on and says connect portal , tried on 3 diff laptops , win 7 , win 8 & win 10 , so contacted seller for advice and arrange return if deemed faulty
     
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    pk24

    pk24 Loyal Member

    Joined:
    Nov 8, 2016
    have now tried it in a VM running xp , and a laptop running xp , still just blue light and connect portal screen :(
     

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